The Case Manager – Housing First program assists homeless clients to find and maintain suitable housing throughout the housing process with the prime objective to stabilize housing. S/he provides the range of housing search and housing support functions within the Housing First program.
Overview of Key Responsibilities:
Assisting clients to obtain and get settled in appropriate housing for their individual needs.
Completing monthly check-ins with landlords to ensure rents have been paid and housing is stable.
Providing on-going case management with the prime objective to stabilize tenancy.
Work with clients to develop plans in support of their housing stability and overall wellness.
Connect clients with community supports using knowledge of community services, supports and resources.
Required Skills & Knowledge:
Knowledge of homelessness and affordable housing issues within the community and the strategies to end chronic homelessness which are identified the City of Kingston’s 10-year Housing and Homelessness Plan (Dec 2013);
Ability to apply the principles of a Housing First approach in day-to-day work and interactions with the client;
Knowledge of the resources in the community for individuals, youth and families who are homeless, at risk of homelessness, living in poverty, or living with mental health or addiction issues;
Ability to integrate harm reduction approaches as appropriate in daily interactions with clients;
Ability to use assertive engagement techniques as appropriate in interactions with the client;
Ability to identify and assess risk and implement strategies which minimize risk to self, the client, and others;
Strong problem solving, conflict resolution and mediation skills within a solution-focused framework;
Knowledge of Residential Tenancy Act and role of Landlord Tenant Board in landlord-tenant disputes;
Excellent communication skills, both written and verbal
Ability to enter client data and information including SPDAT scores and case notes into HIFIS as required
Ability to negotiate and mediate difficult situations and produce positive results
Capable of functioning as a participating member of the team and understand the work of the team as part of a broader system to end chronic homelessness
Ability to coach on the principles and interventions required in a Housing First program
Background in systems work, data analysis and supporting the work of others to achieve system goals;
Supports a learning culture that stays up-to-date with the main currents of thought and practice in the delivery of Housing First programs
Qualifications & Requirements:
University degree or community college diploma in a related discipline
Minimum three years work experience in human services
Possess a valid Driver’s License and have access to a reliable vehicle, with appropriate insurance
Non-violent Crisis Intervention Training or related training
First Aid and CPR
CPIC – vulnerable sector required prior to employment