Employment and Volunteer Opportunities

Kingston is a stunning and historic city that is located on the shores of Lake Ontario, boasting of amenities greater than comparable cities of its size. Our city is host to incomparable educational facilities Queens University, the Royal Military College and St Lawrence College as well is within an hour of the best of the regions wineries, beaches and recreational activities.

It is an exciting time to be a part of making a difference towards Kingston’s “10-year Plan to End Homelessness”. Join us in making that difference.

Kingston Home Base Housing is an equal opportunity employer.

Mission Statement
Home Base Housing develops and manages a range of safe, affordable housing, emergency shelters and support services to meet the needs of youth, adults and families at risk of homelessness in the Kingston area.

 

Become a part of a progressive and flexible organization that provides a range of leading-edge services in the field of homelessness, housing and supports.

Our organization is located in historic downtown Kingston which has wonderful restaurants and shopping including outdoor markets in the summer and skating in the winter.
We are seeking experienced individuals who brings enthusiasm, knowledge, and creativity to their work.

The successful candidate will have at their core a profound respect for persons who are experiencing a variety of life challenges and will have the requisite skills and experience to help them make positive changes.

Current Opportunities

The following position(s) is/are available (scroll down for details below):

Program Manager – Housing First (1 FTE)

Case Manager – Housing First (6 FTE)

Relief Support Worker 

Program Manager – Housing First (1 FTE)

OVERVIEW

The Program Manager will be responsible for the coordination and supervision of all services to Home Base Housing clients and stakeholders within the respective program or service as outlined in the employment contract: Housing First.

 DESCRIPTION

Duties and Related Tasks

  1.    Provides supervision, training and evaluation to all staff and volunteers by:
  • participating in recruitment of new staff and volunteers
  • orienting new staff to the organization and their jobs within the organization
  • supervising the work of staff through regular supervisory meetings
  • providing relevant training and educational opportunities for staff and volunteers
  • providing regular written performance evaluations for all supervised staff
  • in consultation with the Executive Director, is responsible for initiating disciplinary action up to but not including probation, suspension or termination of employment
  1. Ensures that all subordinate staff are familiar with and follow the policies and procedures of the organization by:
  • reviewing the policies and procedures in the Management Plan with all new employees and volunteers and to include them as part of ongoing staff and volunteer development
  • informing staff of instances when policies and procedures are not being followed
  • bringing to the attention of the Executive Director those policies and procedures which appear inadequate, outdated or missing
  • participating in the development of new and/or revised policies and procedures when appropriate
  1. Ensures adequate staff coverage for the provision of services to Home Base Housing clients/tenants by:
  • developing shift schedules and communicating this information to staff
  • when appropriate, ensuring that relief staff are available and properly trained to provide shift coverage
  • deploying staff resources according to client/tenant needs
  • coordinating and ensuring that satisfactory “on call” services and after-hours coverage are maintained
  • coordinating and approving staff requests for time off from work
  • coordinating all of the above within budget limitations
  1. Coordinating client/tenant application process, assessment, admission and discharge, by:
  • monitoring the application process and compiling appropriate statistical summaries reflecting demand for service and outcome of requests for housing and/or support services
  • reviewing intake assessment summaries compiled by front-line staff and, when appropriate, participating in intake meetings with staff and applicants
  • in consultation with other staff, make decisions on the acceptance or rejection of applicants
  • meet with all new clients/tenants to sign tenancy agreements, support plans and other related paperwork prior to move-in or acceptance into program
  • in consultation with other staff, make recommendations to the Executive Director on discharge or eviction of client/tenant
  1. Ensure that the program activities are meeting the program goals and objectives of the organization by:
  • providing guidance and support to staff in relation to their work with client/tenant. Review client support plans, progress summaries and discharge summaries, and general quality of services to clients and the walk-in public.
  • coordinating the collection of relevant statistics
  • providing quarterly written reports to the Executive Director on demand for services, client demographics, client outcomes and other areas related to the effectiveness of the program.
  1. Other:
  • attending board meetings as required.
  • participating on various committees as required.
  • attending professional development seminars or conferences.

 Required skills and Knowledge

  • knowledge of homelessness and affordable housing issues within the community and the strategies to end chronic homelessness which are identified the 10 year Municipal Housing and Homelessness Plan (Dec 2013);
  • ability to apply the principles of a Housing First approach in day to day work and interactions with     the client;
  • knowledge of the operating standards for the program and the program’s expected client outcomes
  • knowledge of the resources in the community for individuals, youth and families who are homeless, at risk of homelessness, living in poverty, or living with mental health or addiction issues and skilled at brokering services for client appropriate to the responsibilities of the job;
  • ability to assist in the housing process appropriate to the specific job responsibilities
  • ability to integrate harm reduction approaches as appropriate in daily interactions with clients;
  • ability to use assertive engagement techniques as appropriate in interactions with the client;
  • competence in the administration and interpretation of the Service Prioritization Decision Assistance Tool (VI-SPDAT and full SPDAT) depending on job responsibilities;
  • understanding of psycho-social rehabilitation, recovery model, motivational interviewing and journey of change and its influence on client outcomes;
  • ability to identify and assess risk and implement strategies which minimize risk to self, the client, and others;
  • knowledge of and adherence to privacy legislation and policies within the organization related to confidentiality of client information;
  • strong problem solving, conflict resolution and mediation skills within a solution-focused framework;
  • knowledge of Residential Tenancy Act and role of Landlord Tenant Board in landlord-tenant disputes;
  • excellent communication skills, both written and verbal
  • ability to enter client data and information including SPDAT scores and case notes into HIFIS as required
  • the ability to negotiate and mediate difficult situations and produce positive results
  • ability to function as a participating member of the team and understand the work of the team as part of a broader system to end chronic homelessness
  • ability to coach on the principles and interventions required in a Housing First program
  • background in systems work, data analysis and supporting the work of others to achieve system goals;
  • supports a learning culture that stays up to date with the main currents of thought and practice in the delivery of housing first programs

QUALIFICATIONS

  • university degree or college diploma in human or health studies.
  • five-year progressive responsibility in a supervisory or management position.
  • demonstrated ability in both oral and written communications
  • strong negotiation and mediation skills.
  • possess a valid driver’s license and have access to a reliable vehicle for work, with appropriate insurance
  • non-violent crisis intervention training or related training
  • CPIC – vulnerable sector required prior to employment

Appendix A   Manager of Housing First

The following requirements apply to the Manager of Housing First Case Management Services:

  • ensures the Operating Standards and intended client outcomes are achieved by  directly supervising the housing case managers and providing performance appraisals for those employees.
  • ensures that housing case managers have the requisite skills and abilities to be successful by assisting with the orientation, training and professional development of housing case managers.
  • manages the Program’s Waiting List for Housing Case Management by reviewing eligibility decisions and ensuring the timely assignment of clients to the appropriate housing case manager within the Program
  • works cooperatively with other Supervisors and Managers to transfer clients who are better served in another  Program within the system;
  • works cooperatively with the Housing Case Managers and the Housing Liaison Worker to facilitate the housing match that will have the best chance of success for the client; and determining what level, if any, of financial assistance is needed  such as rental assistance;
  • chairs the weekly review of all case plans of all housing case managers on his/her team.
  • provides additional support to housing case managers through regular individual meetings
  • monitors and reports on Program trends by reviewing data and outcomes relevant to the Program and advises when there are significant changes in activity, characteristics or outcomes of the population being served;
  • identifies procedures and processes that need improvement and recommends corrective action by collaborating with the housing case managers, and other staff.
  • works collaboratively with staff to identify areas of inconsistency between the “Operating Standards of the Program” and the policies and procedures of Home Base.
  • in discussion with the housing case manager may become involved with any client where it is deemed appropriate to do so; however, the Supervisor will not have  his/her own caseload, except in exceptional circumstances;
  • supports the work of the team by spending at least one full day every month “in the field” with each housing case manager on their team to observe the delivery of service first hand and to determine appropriate coaching and training opportunities;
  • participates in community-wide case conferences as required;
  • determines if the exit plan from the Program is comprehensive and supports housing stability prior to discharge from housing case management services;

Please forward resume and cover letter (in PDF format ONLY) by email before April  16, 2018 (4 p.m.) to:

Torrie Hawley   thawley@kingstonhomebase.ca

Please note that ONLY PDF attachments will be forwarded to appropriate managers.  

 No phone calls, please!  Only those selected for interviews will be contacted. Thanks! 

 

Case Manager – Housing First (6 FTE)

Overview

 The Case Manager – Housing First program assists homeless clients to find and maintain suitable housing throughout the housing process with the prime objective to stabilize housing. S/he provides the range of housing search and housing support functions within the Housing First program.

Description

The Case Manager – Housing First is responsible for:

  1. Supporting a housing match that has the most chance of success for that client by:
  • working with the Program Manager and Housing Liaison Worker to present housing options to clients, that give consideration to the balance between the needs of the client, the community at large and the landlord and have the most chance of success (housing stability);
  • accompanying the client to viewings and lease signings;
  • assisting the client in accessing furniture for their apartment for the day of move-in or re-housing, or as shortly thereafter as possible;
  • initiating and/or reiterating a discussion on what it means to be a responsible tenant during orientation to the building and community, and providing on-going coaching as necessary to ensure that rights and responsibilities are understood
  • providing support on the day of a client’s move-in and providing an orientation to the surrounding neighbourhood and other community resources within the first 7 days of the client being housed;
  • maintaining contact with Landlord to ensure that there are no issues impacting tenancy and providing mediation/negotiation as required;
  • completing monthly check-ins with landlords where clients are residing to ensure that rents have been received and housing placement is stabilized
  1. Providing on-going case management supports with the prime objective to stabilize tenancy by:
  • providing supports to clients in their homes -clients are not expected to, nor are they required to, go to an office to receive case management or any other supports;
  • developing a housing stability plan, a focus on housing stability in the early stages of the program, which focuses on meeting basic needs, the supports required to maintain housing, safety, and the impact of the client’s relationships on housing tenure;
  • assisting the client to secure financial assistance to meet tenancy obligations, such as paying rent and needed household items as required including assistance with completion of application for Homelessness Prevention Fund as appropriate;
  • completing a personalized Crisis Plan with the client within the first four weeks of living in the housing unit;
  • assessing risks presented by the client and develop appropriate plans to help ensure continuation of services and mitigate risk;
  • creating wellness plans in cooperation with mental health  and/or allied professionals and assisting clients in incorporating the wellness plan activities;
  • completing with the client, the SPDAT at the intake assessment and at predetermined intervals of service delivery (at move in, 30 days, 90 days, 180 days, 270 days, 365 days, and changes in life circumstances);
  • using other case planning tools that may be deemed necessary and appropriate by the  Case Manager and Program Manager during case planning such as the Outcome Star, Recovery Star, Readiness Ruler, Decision Scales, and so forth which are subject to the interest of the client,
  • writing an Individualized Service (Recovery) Plan identifying the supports required and agreed to by the client;
  • convening client case conferences with other agencies, on an as needed basis, for each client on their caseload relative to the client’s individualized plans and progress.
  1. Engaging the client with community supports by:
  • linking the client to meaningful daily activities as identified in the individual service plan so that the client experiences community integration and supportive social networks. All reasonable efforts are made by the support workers to connect the individual with the resources necessary to optimize success;
  • being knowledgeable about the network of community services, supports, and resources. 

Required skills and Knowledge 

  • knowledge of homelessness and affordable housing issues within the community and the strategies to end chronic homelessness which are identified the 10 year Municipal Housing and Homelessness Plan (Dec 2013);
  • ability to apply the principles of a Housing First approach in day to day work and interactions with     the client;
  • knowledge of the operating standards for the program and the program’s expected client outcomes
  • knowledge of the resources in the community for individuals, youth and families who are homeless, at risk of homelessness, living in poverty, or living with mental health or addiction issues and skilled at brokering services for client appropriate to the responsibilities of the job;
  • ability to assist in the housing process appropriate to the specific job responsibilities
  • ability to integrate harm reduction approaches as appropriate in daily interactions with clients;
  • ability to use assertive engagement techniques as appropriate in interactions with the client;
  • competence in the administration and interpretation of the Service Prioritization Decision Assistance Tool (VI-SPDAT and full SPDAT) depending on job responsibilities;
  • understanding of psycho-social rehabilitation, recovery model, motivational interviewing and journey of change and its influence on client outcomes;
  • ability to identify and assess risk and implement strategies which minimize risk to self, the client, and others;
  • knowledge of and adherence to privacy legislation and policies within the organization related to confidentiality of client information;
  • strong problem solving, conflict resolution and mediation skills within a solution-focused framework;
  • knowledge of Residential Tenancy Act and role of Landlord Tenant Board in landlord-tenant disputes;
  • excellent communication skills, both written and verbal
  • ability to enter client data and information including SPDAT scores and case notes into HIFIS as required
  • the ability to negotiate and mediate difficult situations and produce positive results
  • ability to function as a participating member of the team and understand the work of the team as part of a broader system to end chronic homelessness
  • ability to coach on the principles and interventions required in a Housing First program
  • background in systems work, data analysis and supporting the work of others to achieve system goals;
  • supports a learning culture that stays up to date with the main currents of thought and practice in the delivery of housing first programs

Qualifications and Requirements

  • university degree or community college diploma in a related discipline
  • minimum three years work experience in human services
  • possess a valid driver’s license and have access to a reliable vehicle, with appropriate insurance
  • Non-violent Crisis Intervention Training or related training
  • First Aid and CPR
  • CPIC – vulnerable sector required prior to employment

Hours of Work

  • 35 hours per week
  • variable shifts Monday – Saturday, 8:30 a.m. – 8:30pm
  • shared on call responsibilities with team

Please forward resume and cover letter (in PDF format ONLY) by email before April  16, 2018 (4 p.m.) to:

Torrie Hawley   thawley@kingstonhomebase.ca

Please note that ONLY PDF attachments will be forwarded to appropriate managers.  

 No phone calls, please!  Only those selected for interviews will be contacted. Thanks! 

 

Relief Support Worker

Overview

The Relief Support Worker is assigned to provide coverage when full-time staff are unable to be at work and where coverage is required to deliver the program. The Relief Support Worker adheres to the policies of Home Base Housing and to the Program where they are assigned.

Description

• Creating a welcoming, supportive, respectful and safe atmosphere
• Providing assistance and interim support to clients in attendance
• Promoting safety and security at all times, taking action as required
• Maintaining daily housekeeping routines with tenant involvement as appropriate
• Attending program meetings and training sessions as requested

Skills and Knowledge

• Demonstrated knowledge of homelessness issues, services available, mental health and /or addiction issues
• Ability to work independently and collaboratively as part of a team
• Strong client focus
• Skills in planning and implementation of activities
• Demonstrated ability to deal with hard to serve clients and negotiate difficult situations
• Computer competency related to job function
Qualifications and Requirements
• university degree or community college diploma in a related discipline
• minimum three years work experience in human services
• possess a valid driver’s license and have access to a reliable vehicle, with appropriate insurance
• Non-violent Crisis Intervention Training or related training
• First Aid and CPR
• CPIC – vulnerable sector required prior to employment

Please forward resume and cover letter (in PDF format ONLY) by email to:

Jay Nowak  jnowak@kingstonhomebase.ca

Please note that ONLY PDF attachments will be forwarded to appropriate managers.  

 No phone calls, please!  Only those selected for interviews will be contacted. Thanks! 

 

 

Volunteering with HOME BASE HOUSING

Thank you for your interest in volunteering with Home Base Housing. We are currently not seeking volunteers at this time.  Please check our website in the future. Thanks!

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